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Privacy policy

Last updated: October 16, 2026

Privacy Policy

YSTW LLC, doing business as YSTW and You See The Works (“YSTW,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, shop with us, subscribe to our communications, or contact our team.

For questions or privacy requests, contact info@ystwatelier.com.


Information We Collect

We collect information you provide directly, information generated through your interactions with our website, and information received from providers that help operate our business.

Depending on how you interact with us, this may include:

  • Your name, email address, telephone number, and billing and shipping addresses.

  • Order details, purchase history, returns, and payment transaction information.

  • Account information and preferences, if you create an account.

  • Messages and other information you send to customer support.

  • Email and SMS subscription preferences, including records of consent.

  • Device and browser information, IP address, approximate location, and identifiers collected through cookies or similar technologies.

  • Browsing activity, including products viewed, items added to your cart, checkout activity, and interactions with our marketing.

Payment providers process your payment credentials according to their own privacy and security practices. We receive the transaction information needed to manage your purchase.


How We Use Information

We use personal information to:

  • Process payments, fulfill orders, arrange delivery, and manage eligible returns.

  • Provide customer support and communicate about purchases.

  • Operate, maintain, and improve our website and shopping experience.

  • Send marketing communications where permitted, including product announcements, promotions, and cart reminders.

  • Understand website traffic and measure marketing performance.

  • Deliver and measure relevant advertising, subject to applicable consent and opt-out requirements.

  • Detect fraud, protect our business and customers, and resolve disputes.

  • Maintain business records and meet legal obligations.


Shopify and Shopify Network Intelligence

Our online store is hosted by Shopify, which processes personal information to support our storefront, checkout, payments, and other store functions.

We also use Shopify Network Intelligence. This allows Shopify to use information from interactions with our store, other merchants, and Shopify to provide enhanced services, including services that help improve shopping experiences, prevent fraud, and support advertising.

For these enhanced services, Shopify may process personal information for its own purposes and is responsible for responding to certain requests concerning that processing.

You can learn more through the Shopify Consumer Privacy Policy and manage applicable rights through the Shopify Privacy Portal.


Cookies, Analytics, and Advertising

Our website uses cookies, pixels, and similar technologies to operate the store, remember preferences, understand browsing activity, and support marketing.

We use Shopify analytics and Google Analytics to understand how visitors interact with our website. We also use Meta Pixel to measure advertising results and support relevant advertising on Meta platforms.

These technologies may collect device identifiers, browsing activity, and information about actions such as viewing products, adding items to a cart, or completing a purchase.

Where required, we request consent before using nonessential cookies or similar technologies. You can manage available choices through our cookie banner and privacy controls. You can also adjust your browser settings, although blocking certain cookies may affect store functionality.

For more information about Google’s practices, visit Google’s Privacy Policy. Google also offers a Google Analytics opt-out browser add-on.


Email Marketing

We use Shopify Email to send marketing messages to subscribers and other recipients where permitted by law.

You can unsubscribe using the link included in our marketing emails. Unsubscribing from marketing does not stop necessary communications about purchases, delivery, or customer service.


Text Message Marketing

We use Postscript to support our SMS program. If you subscribe, we collect your telephone number, subscription preferences, consent records, and interactions with our messages.

Our website uses cookies and similar technologies to identify shopping activity, including items left in a cart. This information may be used to send cart reminder text messages to customers who have opted into our SMS program.

SMS consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

We do not sell or share your SMS opt-in information or consent with third parties for their own marketing. We may disclose this information to providers that help operate and deliver our messaging program, including Postscript and telecommunications providers.


How We Disclose Information

We disclose personal information as needed to operate our business and provide our services, including to:

  • Shopify and providers supporting our storefront and checkout.

  • Payment processors and fraud prevention providers.

  • Shipping carriers and fulfillment providers.

  • Providers supporting email, SMS, analytics, advertising, and customer service.

We may also disclose information to comply with legal requirements, respond to lawful requests, protect rights and safety, or address fraud and disputes.

If our business is involved in a merger, acquisition, financing, or sale of assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.


Your Privacy Choices and Rights

Depending on your location and the laws that apply, you may have rights to:

  • Access personal information we hold about you.

  • Request correction or deletion.

  • Receive a portable copy of certain information.

  • Withdraw consent or object to or restrict certain processing.

  • Opt out of certain uses for targeted advertising or the sale or sharing of personal information.

  • Appeal a decision about a privacy request.

  • Lodge a complaint with your local data protection authority.

Certain advertising and data processing activities described above may qualify as a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, even without a monetary payment.

Use Your Privacy Choices on our website to access available opt-out controls. Where required by law, we process recognized opt-out preference signals, such as Global Privacy Control.

You may also submit requests to info@ystwatelier.com. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted, subject to verification of their authority.

These rights are subject to applicable exceptions. We will not discriminate against you for exercising rights protected by law.


International Customers

YSTW operates in the United States. Our providers may process personal information in the United States and other countries, which may have different privacy laws from your country of residence.

Where applicable law requires safeguards for international transfers, we and our providers use legally recognized transfer mechanisms, such as applicable adequacy decisions or standard contractual clauses.

For individuals in the European Economic Area or United Kingdom, we process information based on the relevant legal basis: fulfilling a contract, meeting legal obligations, pursuing legitimate interests such as secure store operations, or obtaining consent where required.

You may withdraw consent without affecting the lawfulness of processing performed before withdrawal.


Information Retention

We retain personal information for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, maintaining records, resolving disputes, and meeting legal obligations.

Retention periods depend on the information involved, the reason it was collected, and applicable legal requirements.


Security

We use reasonable safeguards designed to protect personal information. However, no website, electronic storage system, or transmission method can guarantee complete security.


Children’s Privacy

Our services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact info@ystwatelier.com so we can investigate and take appropriate action.


Third-Party Services

Our website may link to services or websites operated by others. Their privacy practices are governed by their own policies. Please review those policies before providing information.


Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, services, or legal requirements. Updates will appear on this page with a revised date. We will provide additional notice when required by law.


Contact Us

For privacy questions or requests, contact:

YSTW LLC
Doing business as YSTW / You See The Works
Email: info@ystwatelier.com
Mailing address: PO BOX 2364 Chula Vista, California 91912