Frequently Asked Questions

Ready-to-ship orders are processed within five business days, excluding weekends and holidays. Delivery times vary by destination and shipping method.

Preorder and made-to-order items follow the estimated timelines listed on their product pages. See our Shipping Policy for full details.

We ship within the United States and internationally, including eligible PO boxes and military addresses. Available destinations and shipping options appear at checkout.

See our Shipping Policy for destination details and international shipping information.

Shipping rates depend on your destination and selected shipping method. Your total is displayed at checkout before purchase.

See our Shipping Policy for additional information, including international duties and taxes.

You’ll receive a shipping confirmation email with tracking information once your shipment is prepared. Tracking updates as the carrier receives and scans your package.

See our Shipping Policy for more tracking information.

Carriers can take 24 to 48 hours to scan a new package. If it appears stalled or your estimated delivery date has passed, email info@ystwatelier.com with your order number.

Visit our Shipping Policy for more information about delayed or missing packages.

Eligible returns must be requested within 7 days of delivery. Items must be unused, unworn, and in their original condition with packaging and hangtags intact.

Approved returns are issued as YSTW e-gift cards, minus applicable return fees. Final Sale items are excluded, except where required by law. See our Return Policy for full eligibility, fees, and exceptions.

Visit our Return Policy for return instructions and eligibility requirements. Please obtain approval before sending any merchandise back.

Need assistance? Email info@ystwatelier.com with your order number.

We don’t currently offer direct exchanges. You can return an eligible item and use the e-gift card issued after approval to purchase another size, subject to availability.

See our Return Policy for details.

Approved returns are credited as YSTW e-gift cards for the amount paid for the returned merchandise, minus applicable fees. Original shipping charges are excluded unless a refund is legally required.

E-gift cards can be used toward future purchases through our online store. Please allow 5–7 business days after your return is received and approved for issuance. See our Return Policy for full details.

Email info@ystwatelier.com as soon as possible with your order number and requested change. We’ll try to accommodate requests before fulfillment begins, but changes and cancellations aren’t guaranteed once packing or shipping has started.

See our Terms & Conditions and Shipping Policy for details.

Check your spam, junk, and promotions folders. If you still can’t find it, email info@ystwatelier.com with the name and email address used at checkout so we can check your order.

Email info@ystwatelier.com with your order number and a description of the issue. For damaged, incorrect, or missing items, include photos where available and keep the original packaging.

See our Shipping Policy and Return Policy for next steps.

We release pieces in limited runs. When a size sells out, it's gone unless we restock it. Release details are announced through our website, social channels, email, and SMS. Check each product page for availability, sizing, and whether the item is ready to ship, preorder, or made to order.

Join our email and SMS lists for release updates and any early-access announcements. Early access may be offered for select releases and does not guarantee product availability.

Restocks aren’t guaranteed. Follow our social channels and subscribe to email or SMS updates for announcements about returning pieces and upcoming releases.

Available payment methods are displayed at checkout and may vary depending on your location and device.

See our Terms & Conditions for payment information.

Our checkout is powered by Shopify, with payments handled through the payment provider selected at checkout. Please don’t send card details by email or social media.

See our Privacy Policy for information about how your personal information is handled.

Sizing and fit vary by style. Refer to the size chart and fit notes on each product page before ordering. For the best comparison, measure a similar garment you already own and compare it with the listed measurements.

Need help choosing a size? Email info@ystwatelier.com.

Follow the care instructions on your garment’s label and any additional guidance on the product page. Care requirements vary by fabric, finish, and design.