Shipping policy

Last updated: October 16, 2026

Shipping Policy

When will my order ship?

Ready-to-ship orders are processed within five business days. Business days are Monday through Friday, excluding holidays.

Processing time is separate from transit time. Delivery estimates depend on the destination and shipping method selected at checkout.

Preorder and made-to-order items follow the estimated timelines listed on their product pages. If we cannot meet the stated shipment timeframe, we will notify you and provide any options required by applicable law.

How much does shipping cost?

Shipping charges vary by destination and the shipping method selected. Available options and rates are displayed at checkout before you complete your purchase.

Which carriers do you use?

We ship through USPS and UPS. Available services depend on your delivery address and the contents of your order.

Do you ship internationally?

Yes. Available international destinations and shipping options are displayed at checkout. If your destination is unavailable, we cannot currently ship there.

International delivery may be affected by customs inspections, local carrier operations, and other circumstances outside our reasonable control.

Will I need to pay duties or import taxes?

International orders may be subject to duties, import taxes, customs clearance charges, or other destination fees.

Unless checkout expressly states that these charges are included or prepaid, they may be payable separately by the recipient. Contact your local customs authority for information about applicable charges.

If a shipment is refused or returned because import charges remain unpaid, contact us to discuss the resolution. Any deductions or refunds will be handled in accordance with applicable law.

Can I change my shipping address or cancel my order?

Email info@ystwatelier.com as soon as possible with your order number and request.

We will attempt to accommodate changes or cancellations before fulfillment begins. Requests are not guaranteed once packing or shipping has started.

Please review your delivery details carefully before ordering, including addresses automatically entered by accelerated checkout services.

This does not limit cancellation or refund rights provided by law.

Can separate orders be combined?

Yes. We can combine eligible orders when fulfillment status allows.

Email info@ystwatelier.com with all relevant order numbers as soon as possible. Orders that have already been packed or shipped may not be eligible.

Combining orders does not automatically result in a shipping refund. We will confirm whether any shipping adjustment applies when reviewing your request.

What if my order includes a preorder or made-to-order item?

Review the estimated timeline on each applicable product page. Your order may require a different shipping arrangement when it includes both available merchandise and items awaiting production.

Contact info@ystwatelier.com before purchasing if you need available items shipped separately. We will confirm whether separate shipping is available and whether additional charges apply before arranging it.

Do you offer local pickup?

No. Online orders are shipped to the delivery address provided at checkout.

Do you ship to PO boxes or military addresses?

Yes. We accept PO box and APO/FPO/DPO military addresses where supported by an available USPS service.

UPS services generally require a street address. The shipping service must be compatible with your destination.

Military shipments may take longer due to routing, customs processing, and military postal operations. Please include complete addressing information.

Do you offer expedited shipping?

Any expedited services available for your destination will appear at checkout.

Selecting a faster transit service does not shorten the processing period unless an earlier dispatch time is expressly confirmed.

How can I track my order?

Once your shipment is prepared, you will receive a shipping confirmation email with tracking information.

A tracking number or “label created” status does not necessarily mean the carrier has received the package. Tracking updates begin as the carrier accepts and scans the shipment.

Why hasn’t my tracking updated?

Tracking may not update immediately, and shipments can occasionally move between facilities without a new scan.

If tracking appears stalled or your package has passed its estimated delivery date, email info@ystwatelier.com with your order number so we can investigate.

My package says delivered, but I haven’t received it. What should I do?

Check the delivery address on your order, nearby secure locations, your mailbox or mailroom, and anyone who may have accepted the package.

If you still cannot locate it, contact info@ystwatelier.com promptly with your order number. We will review the available delivery information and assist with appropriate next steps, including a carrier investigation where applicable.

A delivery scan does not automatically determine the outcome of every missing-package claim. Any resolution remains subject to the circumstances and applicable law.

What if something is missing, damaged, or incorrect?

Keep the merchandise and original shipping materials. Email info@ystwatelier.com promptly with:

• Your order number.

• A description of the issue.

• Photographs of the items, packaging, and shipping label, where available.

We will review the issue and arrange an appropriate resolution. Our voluntary return restrictions do not limit remedies required by law for defective, incorrect, or misdescribed merchandise.

What happens if my order is returned to sender?

Contact info@ystwatelier.com so we can determine why the shipment was returned and discuss available options.

Depending on the circumstances, we may arrange reshipment or process an eligible return. Additional shipping charges may apply when an inaccurate address or failure to collect a package caused the return, where legally permitted.

Orders returned because of an error by YSTW will be addressed without charging you to correct our error. Any legally required refund will be provided in the required form.

Where can I find return information?

Please review our Return & Refund Policy for voluntary return eligibility, instructions, exclusions, and applicable fees.

Final Sale items are excluded from voluntary returns and exchanges. This does not affect mandatory consumer rights.

Contact Us

For shipping questions, email info@ystwatelier.com and include your order number.

YSTW LLC
Doing business as YSTW / You See The Works
P.O. Box 2364
Chula Vista, CA 91912
United States

Our mailing address is for correspondence. Obtain return authorization and the correct return instructions before sending merchandise.